News:


Emergencies 

Outside normal surgery hours you will hear an answering machine that will help you contact the Out of Hours Service. 
You may be asked to attend the Out of Hours Emergency Treatment Centre, where the Doctor may be from a neighbouring practice.


Home Visits
Home visits are only made if the Doctor feels it is appropriate.  Please telephone Newark 704225 option 2 before 10am if you wish to request a home visit. We cannot guarantee that any particular Doctor will visit you, as visits are often shared out on a geographical basis. 


Booking an appointment
To book an appointment telephone Newark 704226 and choose option 1.


Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone Newark 704226 and choose option 1.

Complaints

Comments, Suggestions and Problems

If you are satisfied, disappointed, or have any suggestions on how we can improve our services, please tell us. 

You can talk to the Practice Manager or Assistant Practice Manager, fill in a complaints form (available from reception) or discuss the matter with your Doctor. 

We have a formal complaints procedure.  If you are still unhappy you can contact Nottinghamshire County teaching Primary Care Trust on 0300 3001234

Independent Advice

Should you wish to seek independent advice regarding complaining against any NHS service, please consider contacting the Independent Complaints Advocacy Service(ICAS).  This organisation offers a confidential and free service and can advise and assist you to voice your complaint in a constructive manner.

The East Midlands branch of ICAS is available on 0845 650 0088.