Practice Team

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Practice Management

• Ms Kate Hunter - Business Manager
• Ms Liz Walton - Assistant Practice Manager
• Ant Clayton - Systems & Process Developer

Administration

We are a team of 30 staff supporting patients and our clinical team. 

Care Navigators

Supporting patients to ensure you see the right person, at the right time, at the right place as trained by the GPs including managing calls and the front desk, booking appointments, signposting to other community services (e.g. your local pharmacy) and how you can refer yourself. 

Prescriptions Team

Supporting patients with prescription requests, prescription queries, care homes & district nurses prescriptions, liaise with the pharmacy team and medication requests monitoring.  

Admin Team

Supporting patients with home visits, registering new patients, seeking additional information from hospitals, processing all incoming hospital correspondence, managing appointment invitations for chronic conditions and flu,  managing patient records,  liaise with ambulance and paramedics, liaise with coroner and registrar and funeral directors. 

Secretaries

Supporting patients with referrals to hospitals and community services, tracking of urgent referrals, hospital appointments, reports (e.g. insurance, licenses), requests for copies of medical records, coroners reports, liaising with solicitors.